How to solve problems in organizations


Addressing particular readers (primary – secondary )

Helps readers solve problems (what problem it is – what info do they need – is there something missing)

Reflects organizations goals and culture ( who wrote it – what their org does )

Produced collaboratively (what kinds of people were involved in producing this – no right answer- lawyers /graphic designers / editors)

Uses design to increase usability (font and format and accessibility and ease of use- bullets /numbering / fonts/ white or negative space – headings – chapter numbers- page numbers – colors)

Words and images (check boxes – fill in – how well do they work – could they be placed different – images appropriate for text? – are they expected – do they introduce images ex: see figure 1- can they use more – too many ?)

Conclusion (does it work or not – how well does it work as a piece of technical communication – strengths and weaknesses – two sentences max )

Evaluation Criteria
Your project will be evaluated based on the following criteria:
Completeness. The analysis appropriately addresses all of characteristics of effective technical communication. The analysis demonstrates that you have learned about the basic elements of technical communication.
Organization. The analysis is well organized. It has a clear structure supported by headings.
Support. The analysis is concrete in that it uses examples from the document to support major points.
Interpretation. The analysis interprets, analyzes, passes judgment—it does not just describe.
Style. The analysis is well written. Topic sentences are clear.